Experience the Best of Pigeon Forge Shows - Steven Best’s Smoky Mountain Theater

We’re located at 157 East Wears Valley Road, Suite 12, Pigeon Forge, TN 37863 – in The Shops of Pigeon Forge, right at the corner of Teaster Lane and E. Wears Valley Road.

Yes! Free parking is available for all guests just outside the theater.

Yes, the venue is wheelchair-accessible with accessible seating available.

You can purchase tickets by clicking here or by calling our box office at 865-856-1117.

 We offer two types of seating:

• General Admission
   
  • First come, first served open seating
  • Eligible for discounts and promo codes
• VIP Experience
   
  • Reserved front row or second row seating
  • VIP lanyard
  • Autographed photo 
  • Small popcorn
  • 10% off purchases in our Magic Shop 

Yes! Use promo code SAVE at checkout for $10 off per General Admission ticket when booking online.

Important:

VIP Experience tickets are not eligible for any discounts or promo codes, as they already include premium perks and reserved seating.

• Unbelievable Magic – An award-winning, family-friendly magic and comedy show by Steven Best
• Cash & The King – A powerful musical tribute to Elvis Presley and Johnny Cash
• Jersey Voice - Celebrating the music of Frankie Valli & The Four Seasons 

Each performance runs approximately 90 minutes, with no intermission.

Absolutely! All of our productions are clean, high-energy, and designed for audiences of all ages.

Outside food and beverages are not permitted, but concessions (like popcorn, candy, and drinks) are available at the theater.

Still photography is allowed, but no video recording is permitted during the performances.

Casual attire is just fine — come comfortable and ready to have a great time!

Cancellation and Refund Policy

All ticket purchases are non-refundable. All sales are final.

By purchasing tickets through our website using our secure ticketing platform (Tix.com) or by calling our box office directly at 865-856-1117, you acknowledge and agree to this Cancellation & Refund Policy, as well as the applicable ticketing platform’s terms and conditions.

Tickets are sold as a license to attend a live performance on a selected date and time. No refunds will be issued for any reason, including but not limited to illness, personal emergencies, travel issues, weather conditions, scheduling conflicts, or failure to attend the performance.

Rescheduling & Ticket Credits (Courtesy Offering)

If you are unable to attend your selected performance, you may request one of the following as a courtesy, subject to availability:

• Exchange tickets for a different performance date
• Exchange tickets for an alternate show
• Receive a ticket credit for a future performance

Ticket credits and any rescheduled ticket usage are valid for one (1) year from the original booking date, not from the rescheduled date or date of credit issuance.

All requests to cancel, reschedule, or amend a reservation must be made prior to the scheduled performance start time. Requests made after the performance has begun will not be honored. Failure to attend a scheduled performance does not constitute grounds for a refund or credit.

If a customer elects to reschedule their tickets to a later performance date and that rescheduled performance is subsequently canceled for any reason, the tickets will not be eligible for a refund. In such cases, the tickets may only be exchanged or credited for a future performance within the original one (1) year validity period calculated from the original booking date.

Third-Party Ticketing Platform (Tix.com)

Tickets purchased through Tix.com are processed using their secure checkout system. Tix.com acts solely as the ticketing service provider and does not independently authorize refunds or exchanges. Refund eligibility is governed exclusively by the event organizer’s policy (this policy).

By completing a ticket purchase, you agree that refunds and exchanges are not permitted, and any permitted rescheduling or ticket credits are offered solely at the theater’s discretion.

Box Office Purchases

Tickets purchased by phone through our box office are subject to the same terms and conditions as online purchases. By completing a phone transaction, you confirm that you have been informed of and agree to this Cancellation & Refund Policy.

Show Cancellation by the Theater

In the event that Steven Best’s Smoky Mountain Theater cancels a performance, ticket holders will be offered one of the following options:

• Tickets to a rescheduled performance date, or
• A refund of the ticket purchase price to the original method of payment

Refunds for theater-canceled performances will be processed within a reasonable timeframe.

Contact Information

For rescheduling requests or ticket credit inquiries, please contact our box office prior to the scheduled performance start time:

📞 865-856-1117

Give us a call at 865-856-1117 or message us by clicking here